Returns Policy

VapirWise Returns Policy

Please contact us as soon as possible if there’s an issue with your order we’ll get back to you within 24 hours.

Defective vaporizer units and broken glass must be reported immediately.

As per manufacturers requirements all returns or exchanges must be in its original brand new condition so please contact us if you have any further queries regarding the vaporizer you’re interested in. We can assist you in making sure you order the right vaporizer.

We do not accept returns or exchanges after 30 days. If you received a faulty item or an incorrect order/item, please contact us immediately with details of the fault and we will issue you with a reference number. Please do not ship without this number. Items for return shipments must come in the original packaging (including accessories and information booklets). Usage and damage after contacting us regarding faulty or incorrect items, waivers the purchasers’ rights to claim and return. We cannot be held responsible for damage caused by recklessness, modifications and improper use contrary to manufacturer’s instructions.

VapirWise offers no warranty on their products any more extended than the (terms of) warranty as provided by the manufacturer of these goods, without affecting the rights of the purchaser.


Item(s) must be in original, brand new condition.

Item(s) must be shipped back within 30 days of the delivery date.

Return(s) must include a Reference number .Please contact us and we will issue you with a reference code. No returns will be processed without this.

Purchaser must understand and agree to pay for all shipping costs associated with returning the item(s).

Purchaser must understand and agree to a 20-50% processing fee for items that have been opened or have broken seals. Item(s) must be returned in full or will otherwise incur additional processing fees up to 50%. This includes parts and/or accessories.

VapirWise reserves the right to deny any return or exchange and may request additional information as a condition of a return or exchange.

Purchasers are responsible for all shipping costs associated with the return process. We strongly recommend you insure your package(s) and/or purchase delivery confirmation, as we are not liable for items that are lost or damaged while in transit. Non-standard shipping services purchased by the buyer in relation to the original purchase, including upgraded and international shipping, are the sole responsibility of the buyer and are non-refundable. Products cannot be returned or exchanged after thirty (30) days.


Because of the rise of shipping costs, customs fees, and taxes, we do our best to accommodate such requests always with customer satisfaction in mind.

VapirWise reserves the right to amend this Return Policy at any time by posting the amended terms on this page. As well, VapirWise and its affiliates reserve the right to refuse a return for any reason.